Catering Policies

Check out our catering policies. Contact Crème de la Crumb in Vancouver, Burnaby & Richmond, BC, to know more about our catering services.

PLACING YOUR ORDER

Our Catering Coordinator will be happy to assist you from Monday to Friday, 8:00am to 4:00pm. All orders placed via email will be confirmed before end of business day, with a 3:00pm cut off for following business day orders. We will always do our best to accommodate last minute orders and changes, however an additional charge may apply to make it possible.

Email: catering@cremedelacrumb.com

Phone: (604) 683-5595

DELIVERY & PICK UP

Our delivery schedule is Monday to Friday, 7:30am to 4:00pm. All deliveries are based on a 30 minute window.

The following are our delivery regions and fee/exemption rates:

  • Vancouver / Downtown - $75 minimum order to qualify for delivery. $15 delivery fee includes delivery & pick up, waived for orders over $200.
  • UBC / Burnaby / Richmond / North Shore - $150 minimum order to qualify for delivery. $25 includes delivery & pick up, waived for orders over $400.
  • New Westminster / Port Moody / Coquitlam / Port Coquitlam - $200 minimum order to qualify for delivery. $45 includes delivery & pick up, waived for orders over $500.
    Delta / Surrey / Langley / White Rock - $300 minimum order to qualify for delivery. $60 includes delivery & pick up, waived for orders over $600.

We will return the next business day to pick up our supplies. If you require same day pick up, an additional charge may apply.

CANCELLATIONS

A minimum of 24 hours is required for cancellations or order reductions. Cancellations with less than 24 hours notice may be subjected to full charges.

PAPER SERVICE

Complementary paper service is included with every catering order. If you do not require paper service, please let us know when placing your order. We also offer biodegradable plates and utensils at $0.50 per guest.

PAYMENT METHODS

We accept the following types of payment: Cash, Corporate Cheque, Electronic Funds Transfer, Visa, MasterCard and American Express. We also require a credit card on file for lost or damaged supplies. Credit terms are net 30 days. A 2% monthly interest may be applied to any overdue balance.

ALLERGEN STATEMENT

We will do our very best to accommodate your allergy and dietary restriction requests. However, we cannot guarantee a completely allergy-free facility since some of our products are produced on shared equipment with dairy, eggs, nuts, wheat, and soy products.

Bluebird Cakery is our sister company that specializes in creating custom cakes and cupcakes for all occasions. From birthdays and weddings to corporate events, Bluebird can create something special for any celebration.

bluebirdcakery.com »